Customers that deaf otherwise hard-of-hearing
- We will present the customer to our Airline Attendant and make the fresh new Trip Attendant alert to the newest Customer’s needs.
- We shall suggest the customer he/she should deplane on their/the lady attraction or he/she has to are still onboard within an intermediate town. We simply cannot, however, ensure that the guy/she wouldn’t deplane from the an advanced end if the the guy/she decides to take action.
- We shall assist the Customer out-of his/the lady arrival entrance so you can their/the lady deviation door if their/this lady itinerary comes to a link. Although not, the customer have to identify your/by herself as having requested advice when he/she finds the connection airport.
Please note: I anticipate the consumer to follow our very own Team Members’ advice to own his personal Security in addition to Safeguards from anybody else.
- We do not provide custodial care and attention or stick to the consumer to the routes or even in this new door city ahead of departure or during a beneficial layover.
- We do not companion the client to help you a particular group otherwise have a look at said party’s identity.
People that are deaf otherwise hard of hearing get name our Teletypewriter (TTY) matter, step 1 (800) 533-1305, and you may speak with a southwest Air companies Consumer Member. The Consumer Agents can assist having and come up with reservations and responding standard questions. People can get visited the Customer Connections Company through the Communications Relay Service thru 711.
When scheduling a unique reservation, Consumers may use new “Special Guidelines” link into the Passenger Commission Information webpage to point that he/she actually is deaf or hard-of-hearing. When scheduling on line, Customers get notice that there is an association (identified that have a concern draw) you to definitely directs the user towards the information on the procedures to own assisting People that have disabilities. Pursuing the Customer features picked their/this lady alternative(s), the consumer is to mouse click “Continue” and you will finish the scheduling promo kÃ³d fcn chat techniques.
If a reservation was already written, follow on on “Airline | Lodge | CAR” hook located on the greatest of your homepage. After that, get a hold of “Carry out Reservations” on the “Flight” line, type in the required guidance, and select “Remain.” Of that webpage, click on the “Unique Recommendations” connect. Once a consumer enjoys additional his/their alternative(s), the client would be to simply click “Continue” and the information could be spared on the Consumers reservation.
Users may also recommend us of every impairment-associated traveling requires during the time of scheduling of the phone otherwise, in the event that a booking was already generated, by getting in touch with step 1-800-I-FLY-SWA (1-800-435-9792) before take a trip
We inquire you to People who are deaf otherwise hard-of-hearing and need assistance choose themselves additionally the variety of assistance they require through to arrival in the airport, from the door, agreeable this new flights, at any relationship factors, as well as the brand new interest. In the event that a customer makes reference to their/the woman should our very own Support service Representative at departure gate and also to all of our Flight Staff once agreeable this new flights, we can make sure you expose a fair means of communications. We shall make sure the Customer has actually quick accessibility brand new exact same suggestions accessible to almost every other Guests about gate urban area and you may agreeable this new flights (elizabeth.g., boarding and you can baggage allege information, plan alter, flight safety guidance, etcetera.).
Customers who are blind or possess reduced attention
Whenever booking a different reservation, People can use the newest “Special Guidelines” hook up to your Passenger Fee Info page to point that he/she is blind otherwise has actually low attention. Whenever scheduling on line, Users will get observe that there was an association (identified with a question mark) you to directs the user for the information on our very own policies to have assisting Travelers having handicaps. After the Customer provides selected their/their choice(s), the consumer would be to click “Continue” and you may finish the reservation procedure. In the event that a scheduling has already been created, just click into “Flight | Hotel | CAR” hook located on the finest of our homepage. Next, discover “Do Bookings” on “Flight” line, enter in the desired pointers, and choose “Continue.” Off one to webpage, click the “Unique Guidelines” hook. Immediately following a customers features added his/this lady alternative(s), the consumer would be to mouse click “Continue” as well as the suggestions might possibly be spared toward Customers scheduling.